I ordered the broadband on April 11th and it was going to go life on 23rd. 24/04 I received an email stating there is some delay so it won't work at least until 30/04. I contacted them as I didn't even receive the router and they were going to send another one. As my cooling off period was ending on May 1st I asked if it can be extended as I won't have a chance to try if it works due to their delay. CS informed me my query was escalated and someone will contact me in 24 hours. After 3 days I received an email stating that they couldn't reach me but no one actually called me. I contacted them again on chat and every time I asked them to extend the cooling off period they would say they couldn't do it so they will transfer me to another department. As no one could extend it I cancelled the order. Apart from loosing 3 weeks I had the worst customer service experience in my life. I never had to give any bad review but this is unacceptable.