Corporate incompetence and broken promises and sharp practice Two months later still waiting for talk talk to make the offer they promised!! So what do they do?? After indicating on 26 March that an offer would be made they contact me on 9th May to update me on this complaint and then have the audacity to tell me that my mother is outside the 30 day policy to receive compensation!! SHARP PRACTICE This is a sad tale of the very worst service to expect if you are elderly, vulnerable and the only means of outside contact is a land line. My 93 year old mother who lives on her own and has no mobile or computer reported a fault on her line on Friday 23rd April. I was with her to go through security. Checks were carried out. Texts sent to me . Fault not found so we did check on the device. No faults on device so they agreed to carry out further checks. On Saturday I called in to my mother. Still no connection so called Talk Talk again and they sent a reference to my mobile and said they would help. On Sunday I asked a neighbour to check my mothers line. Still faulty. Called Talk Talk. Went through security. Got a reference. All they could do was register a complaint. On Monday I got a text from Talk Talk saying they would call my mothers land line to try to resolve the issue but they failed to realise that her land line was faulty!! So began a string of over 25 texts. Me and Talk Talk . They insisted that I go through security and refused to say if they had the records of the previous communications despite me giving them references. SO my 93 year old frail mother is left abandoned by Talk Talk. A dreadful way to treat anyone let alone a vulnerable person. Sequel. Monday pm. After a lengthy call to talk talk they finally realised that my mother's emergency alert was also disconnected so she had no means of getting help. A UK service engineer confirmed that there had been a breach of process!!! Now she is priority. Engineer due to call tomorrow Watch this space. I will be staggered if talk talk do the honest and proper thing. Will they deliver on promise offer recompense? Don't hold your breath!! I am on their case!!