I have been receiving letters and emails since 3rd May 2018 from Talk Talk saying, sorry to hear you leaving us. I had no plans to leave at that time. I contacted them immediately on three separate occasions to explain I have no intentions of leaving. I was told on all occasions this is a mistake made by Talk Talk and it has now been rectified. On the 17th May my landline was disconnected. I wasn't aware of this until I received email’s from friends, saying they were unable to contact me on my landline. Talk Talk do not listen or understand the major problem they have caused. I contacted them again via "Live Chat" and again I was reassured it was a mistake and has now been sorted. Thank goodness I kept a copy of the transcript. I am now at a loss how to rectify this problem. Stay well away from Talk Talk. They are incompetent and DO NOT LISTEN to their customers. They said they could offer me another package but I wouldn’t be able to retain my original phone number, which I have had for the past 40 or more years. This problem has seriously affected my financial income as I need to keep my original number to take holiday bookings.