Avoid at all costs. Nothing but problems since day 1 with this cretinous company. Fortunately I'm coming to the end of my 12 month contract, and I can't wait to jump ship. Broadband intermittent and slow and the sound on the tv stops working for days at a time. Terrible customer service, and dodgy equipment that doesn't work. I've had 20 plus phone calls to their largely inept agents who dont fully understand the gravity of my problem, plus 3 engineer visits, yet they have not solved my technical problems. I have asked to cancel and they, despite all of my problems, are insisting on levying a cancellation! They couldn't care less about my problems, and are just interested in the rest of the payments for my year contract. Have never experienced customer service like it. I'll be going to a new provider, and will be happy to pay a bit more for much better service and equipment that works. Honestly don't be tempted in by their low prices like I was. What a mistake that was. I'd go as far as to say that they are the worst company I have ever dealt with.