I have an on-going issue regarding my broadband service for over 2 years now. Customer service also polite but use less as they have send me a new router 2 years ago with no improvement on my speed. In the past 30 days they have send me open reach who could not find any problem with line stating that I need a talk talk speed engineer. A talk talk engineer was booked and showed late and was even very bad tempered reporting that there is a fault with outside lines and open reach should visit again. I waited for the third visit between 1300 and 1900 and nobody showed up this is when I have called talk talk on the same day and asked where the engineer is and I have been told he will show up before 1800 but nobody showed up. Till now I have spent atleast over 30 overs waiting or talking to them with no chang in my speed. Last talk talk manager I spoke with wanted to convince me to stay home for the 4th time for another open reach engineer. My question to her was if the two previous engineer failed to rectify the problem and the third one did not even show up what make you think the next engineer will do? And if I stay in and this engineer do show up and say the same thing as first open reach enginer said "there is no problem with the lines" what would you do then about my speed problem? She simply said " then you are free to cancel your contract"!!!! I have paid talk talk every month via direct debit and never get the service they have promised and now they simply asking me to cancel my contract. They would like that to get rid of me. I have now asked for an email instruction from talk talk to explain how I can request for all the information they have from me including the transcript of all telephone conversations based on freedom information act. Im now determined to take my case to Ofcom and court. I would like to hear from others with the same issues to make a stronger case or taking talk talk to court as a group. What ever you do, do not cancel your contract with them till you get what you have been promised and compensation, as soon as you cancel your contract they will not be reliable as you have requested for the cancellation. TalkTalk have failed to address the issue of failing to deliver promised internet speeds when given opportunity for over 2 years in my case, they failed to offer any sort of realistic compensation for them failing to deliver on their 'speed' promise and so far compensated me around £7 which is insulting. If you are thinking of joining talk talk, please don't. It is a torture. If you are already with talk talk and have similar issue please let me know. If you know already any other group whom are taking action against talk talk I would like to get in touch with them.