Lies, lies, lies.... Upsold us to a package on standard broadband saying we would need a new dvr box, when I told them I already had one. Was told the old one wouldn't work. LIES! Complained to them. I was told they could not take the new box back and reduce my monthly payments. Instead, they gave me Sky channels at half price. Complained about the poor broadband and WiFi. They sent me a new router as they discovered theirs was faulty. Then they tried to upsell me to fiber. All I wanted was the service we were paying for. Complained on numerous occasions about the mind-bogglingly poor bandwidth and awful WiFi connectivity. All TalkTalk would ever do is try to upsell me to fiber. Moved to a new provider, and now TalkTalk are charging me DOUBLE as a final bill. Apparently the disconnection changeover is two days after their billing period so the only thing they will do is refund me the 29 days of unused time on the NEXT billing period. So essentially stealing my money for the next month. If I (or they) stop my direct debit, I'll get a black mark on my credit score. Told by a manager that she can't do anything about it. What a load of drivel. If I was to upgrade to a new fiber package, they could sort everything instantly. But they can't stop themselves taking money they're not entitled to. Prices: Average Quality of sale: Appalling Quality of service provided: Horrific Quality of customer care: Wear a helmet