Only recommended if you want to make your life miserable! Kept me in an endless circle of chats, testing, having engineers over and phone calls for more than three months, and when I wanted to leave took me another month to get them to waive my early exit fee. Instead of short, efficient communication they repeat everything 5 times, there is a script which they are unable to change. You cannot request callbacks outside working hours, they will keep calling randomly and you better put aside at least 30 min. to book an appointment with an engineer. Three engineers visited us and could not solve our connection and speed issues and every time I tried chatting I had to give up after a couple of hours and call back the managers, not to mention the endless testing circle started again. They made me become the worst version of myself, frustrated, rude and just sad after every chat and phone call. Customer service in England is generally bad, but this is pure hell. Their customer service might be able to fix simple issues, but they are unable to handle complex problems. I expect fast, efficient solutions that Talk Talk is unable to deliver.