I have no internet and never have had internet since activation on Dec 4. I suspect the issue all comes down to an authorization/hold issue on the line, but TalkTalk seems totally unable to resolve this issue. I am leaving the country on Sunday to visit family. If my internet doesn't work by Saturday I will be canceling and moving to BT. At least they understand the technology they sell. Timeline of my issue: Dec 4: Activation date, no internet Dec 5: Spoke to TT support via phone and chat. Went through tests while on phone with support. Nothing worked. Engineer visit booked. Dec 7: Engineer visited home. Stated a visit was needed from Openreach and I would receive a text within 72 hours to confirm their visit. Text never arrived. Dec 12: Spoke with TT support via chat. Support wanted to go through home checks again. I told them to refer to the case notes as we had already done this and an engineer had visited. Why the agent didn't read the notes and know this is beyond me. Agent did addtl tests and determined that another engineering visit was required, which I already knew, as the engineer who'd come on the 7th said so and implied that it would be booked. Dec 13: FTTC3 tech visited box outside home, apparently. I then spoke with TT via phone and confirmed another tech visit would be required, inside the home. Scheduled for Dec 14 between 8 am and 1 pm. Dec 14: Engineer did not arrive. Spoke with TT support via chat. Here are excerpts of our chat: ME: an OpenReach engineer was supposed to come between 8 am and 1 pm. they have not arrived. what is the status of this issue? Since we have confirmed that the issue seems to be not within the home environment through the findings of the Openreach engineer he sent a notifcation via SMS which you should have received that no entry to the premise is required. May I know if you have received an SMS notification? ME: no. i have not. an engineer supposedly came yesterday and checked the box outside and then decided OR would need access to the home that's why there was an appointment booked this morning RICOJACOB: this has been escalated to an FTTC1 engineer which is a type of an engineer that does not require to access the premises of the customer since it is proven that the fault is not within the customer's premise. Let me send you the exact engineer's report. Modem not in sync because DSL port at DSLAM is deactivated. Checked In EMS and the Port was Deactivated. Reactivated the port and Ran In Life Fault Test. Test passed with Outcome Modem is out of sync and fault is not within the home environment. An External Engineer will be Working on this job i.e MFL of CA. ************Customer Milestone End ****************** Nonetheless, the case manager allocated on your case is now closely working hand in hand with Openreach to coordinate with them and get the real time results of their checks to compile them and have this discussed to you by the case managers once they contact you within 72 hours... But our case managers do work as well during weekends so you can be confident still that we are closely monitoring your case. Dec 15: Received a text saying "we're sorry our engineer wasn't able to resolve your service issue. This has been escalated and we'll be in touch with next steps as soon as possible." Ignored this since it seemed to have no relation to the conversation I'd had one day earlier. Dec 17: Chatted with TT support. No further movement regarding the FTTC1 engineer. No call from anybody. Took my number again. Made a formal complaint. Also Dec 17: Billed for service I have never received. Dec 18: Posted on TT support forum. Told I would need an in-home engineering visit. Dec 19: Still waiting on booking that engineer