I am disgusted in Talktalk, they make a lot of promises, but nothing is real. It is a scam! I was trapped into the offer of their 30 day guarantee. Firstly the 30 days starts from the day you sign up. It took 12 days for them to actually connect me, however my 30 day guarantee started its countdown 12 days before. Then after I was connected on the 12th day of my contract, I received an email saying please give us 20 days whilst we fiddle with your connection until we make it perfect. BANG 30 days are gone and I certainly had no perfect broadband connection from day one. I cannot connect to Netflix, it is like the dark ages connecting to any website, and forget playing a game or ordering food online. 2 Months down the line and I still have the worst broadband I have ever known. Their customer services team and management customer services are based in somewhere like Thailand, so they are extremely hard to understand and they talk very fast, they have a strict guidelines of what they can say so you go round and round in circles and get nowhere. I have spoken to them maybe 10 times (8hrs wasted) in 2 months. No further down the line, no joy and no decent broadband, but sadly still paying for the privilege!!!! One of their own engineers told me that they are currently, for the past 3 months or so, giving out 3rd generation hubs that do not actually work, hence my problems and I am sure countless others. But in order to get a first gen hub that works, you have to pay more, I do not even want to pay them a penny after the stress and bad service they have given me. I may be stuck with these thieves for another 10 months, but I hope you do not have to. Had I have read the reviews I would have never signed up with them. Ugh! I may be stuck with them, but I won’t go down without a fight, I will be contacting CISAS – the Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, certified by Ofcom.