This company is a scam, they selectivity reduce bandwidth, which is why lots of people dont get a stable internet connection. On top of that they work with ookla one of the companies who run the speed tests and selectivity increase bandwidth when running a speed test so it looks like you have good speeds when you dont. They are such a dodgy company. There customer service advisers have no idea this happens which is why they always think people are getting the speed they pay for when they really dont, so there is no real point dealing with them. I wish the uk had better laws regarding how these comapnies can operate because what they are doing is illegal, if i pay for a pizza and only get served a slice that company is stealing from me...well if i pay for 30mb/per second and only realisticly get 230kb per second when running a private download test (not one of the ones talk talk speeds up when they are running) well thats fraud. Thing is talk talks customer service team probally have no idea this happens and maybe even some of there tec team, hence why they cant help out....all in all avoid this company like the plague.