We have been with Talk Talk (Tiscali) for over 14 years for phone and broadband services. Last year I noticed that they were offering, for free, to new customers their new Super Router claiming much faster speeds than the old ones. I rang to ask if I could have one only to be told that I would have to pay the full price (about £80) if I wanted to buy one. After complaining that it seemed very unfair that longstanding, loyal customers had to pay but new ones didn't, I agreed to pay £25. On installing the Super Router I discovered that it was actually slower than the old one! At best we get 3mbs download with the old one - the new Super Router could only manage 1.6mbs! The final straw came the other day. There was nothing Talk Talk could do to get better download speed here - we are a long way from the box in the road so there's no fibre and a lot of copper wire that will restrict download speed - I get that. So we have decided to switch to BT Assure and signed up with BT, which isn't starting until the end of the March. Unfortunately the storm Gareth has caused a problem with the line and we have no phone line to either make or receive calls and just 0.1mbps (yes that's correct!!) broadband. I reported the line problem to Talk Talk, but Talk Talk refuse to do anything about the line (for which we are paying them rental up to the end of March and is therefore their responsibility) unless we cancel BT. Despite my arguing that the broadband service and maintenance of the line are separate issues they would not accept this and just stopped talking to me! So you can make your own mind up about the quality of Talk Talk for yourself! They are indeed all Talk Talk!!