Sent a concise Complaint Letter to the address in Salford (found on back of Bill) in the hopes that things could be sorted out as quickly as possible. With the hopes of dealing with one individual who is based in the UK. i.,e. Salford. No acknowledgement of letter. Ring the number quoted and you are through to the Philippines, South Africa, etc. Different representative every time. Follow up calls that consist of reiterating what has been discussed several times before to various so called Managers' and not at the specified times. Then all the "Just Hold the Line please" business. What a complete waste of their time and mine. Oftel and Ombudsman here I come. Out of all this I can quote just one name of a representative I spoke to who acknowledged that they understood my concerns and tried their best to help. Thank you Josh.