Very bad experience when contracted customer service to cancel the contract. My contract was supposed to end in March 2019 and contracted the team in February to request cancellation. I received a bill again in April and when I contacted the customer service I was told that my account is still active and there is no request for cancellation. I spent nearly two hours chatting with the team and I was promised that my account will discontinue in 10/04/19. On 13/04/19 I did contacted talk talk customer service to check this and I was told that my account is still active and it takes one more month to cancel the account. Really disappointed with the service and this is my first bad experience. Don’t recommend talk talk to any one. Very poor customer service.