I switched for a cheaper provider and what a mistake that was! I got a phone to upgrade to optic fibre for a little extra so obviously I did, he also added on a TV package at a special price but assured me that they would ring before the TV package increased in price. This didn’t happen and one month my bill suddenly increased to what I was paying with BT (£47) but with half of the stuff e.g ability to record! I spent 2 hours on the phone, i spoke to 3 people one of which refused to put me through to a manager initially! The other ‘technical’ support was a complete joke, tried to sell me extra boosters etc, I live in a small 2 bed house, the issue is clearly with the provider as I’ve had no problems with the other internet companies. I explained how I had yo turn my 4G on in thd morning and late at night because the wifi didn’t work, he told me nothing is flagging up so after 2 hours of my life had disappeared it was basically there’s nothing we can do! This is by far the worst internet provider I’ve ever experienced, and it’s not even that cheap once they add all the extras on, this is basically a com! Customer service is appalling and useless! I honestly would avoid at all costs!