I'm not the type to go out of my way and write reviews, but i never ever received such bad customer service in my entire life. I ordered my internet and booked an engineer visit. I called back straight after the phone call and spoke to a sales person as i was interested in the TV channels, but the guy advised me that he cannot be help me until the engineer visits my home and makes the connection life. He was extremely angry that i called his line and he couldn't make a sale to me. he mentioned how his line was monitored and records how many sales he makes. I was telling me how bad his colleagues were. I found that extremely disrespectful. Anyways i took annual leave from work so that the engineer can visit my home to make the connection. The engineer arrives and tells me talk talk booked him by accident because all the lines are connected and that he cannot do anything. My house is a new build property. I immediately called talk talk and they advised me not to worry as the second engineer will go to my local cabinet and make the connection. I was was waiting around all day and i still have no internet. I called up talk talk the next day only to find out that they can no longer offer me a service as i do not have copper lines in my house and advised me to cancel the contract. But they should have known this from the beginning. They never asked me whether i have copper lines or not. Now i wasted over 2 weeks of my time. The next day the complaints manager calls me and confirms that i have been given misleading information and that they can now provide me a service as i have fiber lines. after being on the phone for 3 hours i had to re order my internet again from the beginning. 2 weeks later the engineer comes to my property only to say the same thing. All my connections are fine and the internet should be starting automatically. Next day i called up Talk Talk and they said the engineer said the customer wasn't aware of the attendance which was a total lie. I spoke to the engineer myself. So after another 3 hours being on the phone they re booked another engineer for some reason and they mentioned if i dont have copper wires going to the cabinet then they cannot offer me the service. At this stage you can only imagine how frustrated i am. over 4 weeks wasted and numerous long phone calls to talk talk. I'm a contractor so i loose out on a lot of money every time i take a day off. Now i'm waiting for the engineer to come over. I have a feeling they will mess me around again. The amount of stress and anxiety talk talk have caused me is beyond acceptable and they did not offer me any compensation what so ever. All the employees sound like robots and are of no use at all. They don't fully understand the service they provide. Till this day i am unsure as to what the engineer is doing. Very very poor service. If i switch providers i will loose out on more time. I feel helpless and stuck with this rubbish company. Thank you for read my review. I will not recommend Talk Talk to anyone at this stage. I can only imagine trying to call them for bad internet connection. They will drive you up the wall.