I can honestly say I've never experienced such poor customer service. Why... An existing customer with contract tie in expired, I enquired how much total cost would be to stay on same package. Agreed a price on new 18 month contract, job done....... NO! Email shortly after confirming package, Broadband downgraded from fibre and TV removed, called them back to cancel new package as they'd got it wrong and to revert to old package. Easy, an error made (they happen) 1 telephone call to rectify ....... NO! I have now wasted over 4 hours of my time repeating the issue to a new representative (a Manager on most occasions) each time over a total of approx 8 telephone calls. Imagine how long it would of taken if it was a complicated issue. I moved to Talktalk from BT and to be fair other than the fast forward/rewind sticking on numerous occasions for the TV the overall package has been okay. But I've since read other reviews and can echo all the negative feedback of their customer service, polite, scripted ..... YES Solutions and resolutions ..... NO Needless to say I've now given up and would recommend avoiding Talktalk. There are loads of Broadband providers out there, choose a different one