If I could give -1 star I would! The service has been shocking.I have been with them for 4 weeks and have had little to no internet in this time. I have called them 5 times a week on average spending 1hr 45mins on the phone each time, calling from my mobile, further incurring costs. I have been passed from department to department, staff member to staff member, I am sure I have spoken to everyone but the CEO. I am disgusted that each time I call, I have to explain the situation again, when if they either record notes from the calls or take a minute to read the notes, time could be saved. I have lived in the same property for 12 years and was with SKY, having no problems, I tried to reduced my household bills and made the dire mistake of moving to TalkTalk. When the internet does work (having done an Internet speed check) I am getting 1.9mb download speed and 3.5mb upload speed, which FAR BELOW the guaranteed 11mb they promise, however the majority of the time I am left with tethering from my mobile phone and buying additional internet bundles to accommodate getting my laptop to internet because TalkTalk fails to do so. AVOID AT ALL COSTS, I am now in the process of getting out of my contract because they have made no attempts to resolve the matter nor provide any kinds of customer services after my numerous complaints.