I have contacted customer service on 06/06/2019 at 17:03 hours due to my TalkTalk broadband was down not working. They have advised me to arrange the technician to fix the issue. They also informed me technician will give me a call in few days. On Saturday 08/06/2019 early afternoon one of the technician has arrived and he has fixed the issue and he also explained me what was the reason behind why the broadband not working. On Sunday 09/06/2019 again broadband down, didn’t even last more than a day? I have called customer service again at 20:35 hours. One of the staff advised me to rebook the technician for tomorrow ie Monday 10/06/2019. She advised me technician will call me between 5pm to 7pm. But I told her I am sorry I am not able to answer the call at that time due to my work night shift and I have requested please give me a call between 2pm to 4pm. It really shames poor customer care, didn’t receive a call but they have tried to get hold of me after. However my broadband still down not working at all. Really poor customer care shame on. They have charged me every time I have called them not good at all shocking.