Absolutely disgusting.. Absolutely ridiculous, with no compassion, My great Uncle passed away, so while everything was going on, my Mom had the account put into her name, so that we could sort everything out at the house and also notify all other friends and family.. so tried informing them that the house is now empty and that the telephone is no longer needed at the house.. tried online chat first... the online chat agent, did not know what he was doing, and so cut us off, a complete waist of an hour + of our time.. then called to try and sort this out, thrown around to different telephone agents and different departments, to be basically told that we would have to pay a contract cancelation fee to close the account.. at a time of where we as a family don't need or want any more hassle TalkTalk completely disregard the fact we have lost a loved one and just want their money.. Absolutely disgusting.. My Mom and Dad also have TalkTalk at their house but after this, They will be getting rid of this terrible company.. TalkTalk should be ashamed of them selves.. and from what Ive read not the first.. STAY AWAY FROM TalkTalk