Poor internet speed under 2.5 MBPS for a 10 MBPS contract Paying for unwanted and unused services like landline phone and no chance to get this service removed (who is still using landline phones nowadays?) Poorest customer service ever: I called them to cancel the contract but they claim I called just for details, hence my surprise when I received another increased bill from them. Called immediately to cancel the renewal but it took another month to finally cancel it. Not to mention the last month of older contract was for nothing because I moved to another address and signed up with another supplier. Basically I payed £78 for nothing. But I was glad I got rid of them. So, please don’t sign anything with them, choose the next best one, it pays to avoid TT. If they still convinced you, please contact them by email so you have written proofs once you finish with them.