Customer Service that just won’t listen and think you are wrong. I upgraded to fibre broadband 70mbs and used their chat to get a status - Their CS kept saying I was wrong and never upgraded even though I offered them multiple times to forward them my upgrade confirmation email. After being forwarded tip their tech team who again thought I was an idiot, I called to be told the same thing. After 2h, finally their manager found there was an issue with their system which didn’t processed the order through and they would transfer me to a service that would rectify it. This service needed to read through the T&C for 20mn. Told them I already read them when I purchased the upgrade online but nooooooo... She had to read everything like a robot. Total of 2h20 I will never get back. Wanted to cancel my contract but would have to go through that army of useless robots again, so I will switch as my contract ends. Would NOT recommend to anyone!