What a joke they are. You get 18mbits for the first 6 months as they promised, then they reduce your speed by 1mbit every month until you're down to 10mbits. When you call, they claim that it's the router, or the dsl filter or solar flares causing the speed drop, total lies. So after 3 hours talking to them over 3 weeks, they finally said sending out a new router would "solve the issue". So the new router arrived and bingo the speed is back to 16mbits...but oh...here's the thing - it's also back up to 16mbits with the old router too. so they blamed the router and then quietly changed a server setting to give me back the 6 mbits they had taken away. Nefarious methods indeed!