My broadband speed reduced without reason and l couldnt do anything . I contacted talk money grabbing department and they told me theyvhad detected a problem. They said they could fix it straight away. They said l needed to upgrade to fibrevand tried to force a 18month contract on me. I asked several times what the problem was and all l wanted was the download speed l wanted. They refused to tell me the problem. I kept at them and things got heated...heated as a direct cirumstance caused by them! I told them l was contacting the ombusman and taking complaint all the way. Then they said ok...lets now try and find whats wrong with your speed!!!!???? I asked why did you not do that in first place like you said you did,l never got answer! In short and to sum up..they attempted to forceca contract upon me by faking a problem!!! I never let it rest and demanded answers...l got none. And AMAZINGLY enough a few hours later my broadband was working as it did when it was put in! I have no time for liars or foreign contact centres forcing people to part with hard earned money and they get a bonus for doing it! Big shame on you talk talk...or liar liar. I left it now with ombusman. Dont use talk talk!