DISGRACEFUL service... read below...from my experience, do NOT use TalkTalk if you are elderly!!!! My 88 year old father-in-law tried to contact Talk Talk to cancel his service due to moving house. He is very hard of hearing. I was with him to try to help, and the first person we spoke to had no patience at all... would not let me help (not with answers, but just saying the questions to him). They would not let us write in by post to cancel the service. I tried very nicely to work out how to achieve what we wanted. She CUT US off! We then got through a 2nd time, this time to the complaints department...even worse. I won't write a long article here, but we were lied to, we were not helped and the 2nd person did not help at all.... TalkTalk listen back to both calls, I suspect someone will be disciplined! I understand security has to be followed, but you gave a frail 88 year old man a very stressful time. Unfair and unpleasant. I was very pleasant and helpful on both calls and kept my cool! Listen back. Or yes, they promised a call back today...guess what, Talk Talk did not call back. Surprise! They had two numbers to reach me. I write very many good on-line reviews. In this case, the service from Talk Talk was a disgraceful. No empathy for helping elderly people, no support, no compromise to help the customer and to listen. So in conclusion, I will be recommending to family, friends and more...not to use Talk Talk for your phone and internet. Dr G Boxall.