I set up a house move with talk talk. I was moving on the 6th they stopped my Wi-Fi in the 4th. Going live date was 6th. No welcome package and defo no wifi. I spent hours on the phone repeating myself over and over, getting passed from pillar to post. I phoned up and cancelled four days later. They will not clear the line till 8th of Jan as the order was in place. Iv went with Vodafone and have to pay £60 with Openreach to set up a new line as talk talk refuse to clear it. Please please stay away from this company. There customer service is atrocious. Vodafone have provided me with unlimited data on my phone until they can set up a new line. Unfortunately not till 30th dec. Iv recently lost my husband and can't handle this stress. It's been ridiculous.