Although they are quick answering the phone there is a reason their wifi is so cheap. For the past month I have had issues with wifi. I have rang them when the wifi has been down over half an hour, but the wifi actually lags every day. After 3 calls and a month of waiting I ring to ask to exit without cancellation fees as I am paying for a service I am not getting, especially when I signed up for minimum speed guarantee, the only reason I went with talktalk. When they said that I couldn't exit without paying I asked for a refund, I'd spent about a total of about 5h on the phone to them in the past month, the only option they offered me was a 5 pound credit note. I am very unhappy with this service and would not recommend TalkTalk. In my previous flat I had BT and they were outstanding, the reason I couldn't continue with BT was because they couldn't provide the service I needed in my new location.