I booked installation of new broadband to commence 2 days after moving home. They sent the router to my new home a day before I moved in with an text an hour before delivering said router saying it would arrive in two days. Essentially left on the doorstep. Not there when I moved in. A replacement router was ordered. Expected delivery date today. Not here and not coming. The earliest this will be resolved is Christmas Eve. Thirteen days later than originally booked. My complaint has been booted up to the CEO, after making two complaints within one week. Avoid this company at all costs!!