What a useless useless outfit TalkTalk are. I have lost the will to live having spent the whole time I’ve been with them (15months) trying to get someone to sort out my intermittent broadband. I am so tired of being apologised to profusely by some insincere foreign customer service operator and nothing gets resolved. I work from home so I need a reliable connection. It seems almost impossible to actually talk to someone. Most of my communication has to be done via text messages and they can take 3 days to get nowhere fast! The extension in the living room seems faulty and our area is notorious for old & damp external wiring. They say Open Reach have put in new wiring & have rectified the fault!! Then we have to go through the whole process of answering questions about what my master socket looks like every time I call again to complain. I send a photo of it and maybe 24 hrs later I’m asked via text how many screws there are on the plate!!! ....... and so it goes on....... I’m now trying to buy myself out of my contract!!! This company should not be allowed to carry on trading.