I have no idea why it’s called talk talk because it’s impossible to talk to anyone who can actually talk sense or understand I thought BT And SKY where bad but TALK TALK TALK TAKE THE BOTTOM TERRIBLE CUSTOMER SERVICE SO BAC AFTER BEING PASSEX TO 4 different people I was told the next person should be able to help after 45min I just hung up then I get the open chat another waste of space who said I can help you and fails And my request was so simple but not simple for 5 people at TALK TALK MY REQUEST WAS I SIGNED UP FOR BROADBAND AND T V THE BROAD BAND ARRIVED I PLUGED IT IN AND IT WORKS THE TV WAS TO BR INSTALLED BY ONE OF THE INSTALLATION TEAM WHO FAILD TO KEEP 2 appointments so I decided to give up on tv So I asked can I cancel the tv and keep the broad band can you give me a good price on just the broadband This question confused them all I was advised to cancel all and start again with a new deal Apply on line But I said all you have to do is give me a price and change it But no one understands at talk talk So I gave up and cancelled How many customers are they loosing it would be cost effective instead of spending on tv adds saying TalkTalk are offering the best deals to get new customers Keep the ones you have and new customers like me actually install and keep them happy and you will have good reviews