I was with Talk Talk some years ago - dreadful service lost my broadband and landline for weeks on end and when I called customer service I was left hanging on for literally hours at a time then I would be cut off and have to start the process again! No resolution to all the problems so left. Now having another problem as they have informed me they 'own' my email address and unless I pay them £5.00 per month for keeping it they will deactivate it and I will lose all my archived old emails!!! I have been on the phone to them 4 times now - each time I have to repeat what I said previously, they promise to call back yet only once have they done so and then the message left was unintelligible. I have asked for the legal documentation stating they 'own' my email but that is greeted with a stony silence as they obviously don't know or cannot provide it. I am currently on the phone to them and have been so for 58 minutes, most of which has been on hold. Still no resolution. Despair of them but seem to have hit a brick wall. DO NOT EVER JOIN TALK TALK!!!!!