I would not even give them 1 star but it won’t let me do any less! I ordered talk talk phone line and broadband and asked them to check that I had a line to connect it to. Next thing I hear is the date it will go live. I live in a flat above a business premises and on the specified date checked my router and phone. Nothing but then I was told the complete IT system at the business was down. Talk talk had connected my service to there line without any checks being carried out. Needless to say they were not happy! 3 hours on the phone on numerous different numbers and I was told the only way to resolve the matter was to cancel the package. They then offered to sort me out a new package but then told me my flat did not exist on their system. To add insult to injury I then had to phone back after 48 hrs to cancel again as they would not except me only telling them once. They have now informed that the business will have to wait another 2 weeks to get there system back up and running. Their payroll was supposed to be done today but they cannot put staff wages through as they now have no IT system! Talk talk have completely messed u everything and I would not touch them again if they were the last providers on earth!