Absolutely shocking customer service. Attempted to change my address before a house move, the "customer advisor" managed to input my current address as my new address. Was then told that I would have to wait 24 hours to cancel this order and try again. Cancelled it and decided to leave the provider, after the customer advisor was so unbelievably thick to put my new address as my current address, and then when I used their complaint email to complain it bounced back and said server not used! Laughable. Also took me 5 attempts to get through to them, over the course of 2 hours, to cancel the contract. They kept hanging up the phone. They obviously outsource their calls abroad, so all "customer advisors" have limited English, and are sitting in a very loud room with lots of people shouting in the background. Talk Talk is a consistently abhorrent service, and I'm so glad I cancelled my contract with them.