Part of my letter of November 2019 to Talk Talk. You state in my call cancelling the services, that your operative did not read out the legal compliance required for cancellations. How would I know of this requirement? I would suggest that once more this is a failure on the part of your operative Shirley, who for her own reasons, would appear to have altered records and in the light of her call in April, had no intention of registering my cancellation. She had a duty to inform me of all procedures relating to cancellations during the cooling off period, she had a duty to report matters accurately and clearly she did not. I did not ask you to listen to a call of 10th April, after the call with Shirley/Cora,(8th April?) my landline only went to your accounts department, my internet having been shut down a couple of days before. I certainly was not at that stage, going to set up a direct debit, for a service I did not have and had cancelled. Further your reference to my saying you are in breach of Agreement clearly relates to the fact I cancelled the Contract on 31st March and this was not acted upon. Your interpretation of phonecalls/emails is disingenuous to say the least. I do not appreciate this fraud being carried out against myself either by your operative Shirley/Cora and/or your company, resulting in over £220 in additional charges for a cancelled service and a service which you know full well you stopped back in April. 1. Your operative and/or yourselves have altered dates/times of conversations and have ignored many points I have raised. 2. You set a debt collection agency Moorcroft onto me in an illegal manner, stating the outstanding balance was £106. 3. You have sent Notice of Intention to File a Default 4. You have continued billing long after 31st March the date I cancelled, for a service (both phone and internet) that I have not had since early April with the price going from £43 to £256.74. I should also point out that prior to your setting Moorcroft onto me, you stated in emails that you would not deal with email or postal complaints without further data protection information, and yet you continue to this date with your erroneous billing by email with no such data protection seemingly required 5. The behaviour of your company is pure bullying and harassment designed to cause the utmost stress. It is designed for you to charge monies to which you are not entitled and and is fraudulent. I continue to reserve my position in all matters against Talk Talk I escalated my complaint via Resolver and Resolver then to CISAS. Despite CISAS stating times on Resolver they were looking into my complaint, when I sent evidence to them they said they only deal with some complaints via Resolver and that I must go to their own online service, without ever informing me of that fact before - seems they are part of the problem as i believe it is Talk Talk who pay them for their service - beware