The master socket needs to be moved. The appointment was made approximately 4 weeks ago. An engineer from Cube, Talktalks' outsourced contractor service, visited the property 2/3/20 and was unable to complete the activity. It took 2 - 3 hours over a number of days to arrange another appointment. Talktalk repeatedly failed to return calls within their agreed SLA period of 72 hours. A second engineer also from Cube visited the property again today, 13/3/20 and also advised that he was unable to complete the move. He advised that BT Openreach were needed. Talktalk have told me repeatedly that BT Openreach are not required. I have not had a telphone line nor internet service for almost two weeks now. I am now faced with spending more hours on the 'phone with Talktalk, whose call centres are extremely poor, in order to arrange a third appointment.