The worst provider I have ever experienced. Having to give them a single star in order to post a review makes them look better than they are!! Customer service is non-existent, Talktalk don't know the meaning of the word! I posted a review on Trustpilot after calling their so-called 'technical helpline' that is manned by staff that are unable to understand English and was cut off after 90 minutes without the problem being rectified. Funnily enough I received a response from Talktalk within a few hours of the review being posted directing me to their self-help website that was next to useless (after spending ages trying to navigate to find the problem I was experiencing without any success!). Why are these talktalk staff not contacting the customers directly to help rather than sitting behind a desk looking at what customers are saying about them on review sites and trying to make themselves look good but not actually doing anything constructive? In the end a friend came round and solved the problem as he's a computer wizard. So, open an account with talktalk, pay a lot for it, and don’t expect any technical help and pay to solve the problem yourself should be their USP! Remember though, talktalk were great at one thing, in 2016 they were fined £400,000 (the biggest ever imposed) for allowing a hacker to steal 157,000 customers details (16,000 customers also had their bank details stolen). Prior to this Talktalk had been hacked twice previously in 2015 and did nothing to stop a similar re-occurrence despite the bug being an easy fix. They lost 101,000 subscribers as a result. Bearing this in mind you would think they would be trying to do their best to keep the remaining customers they have by offering fantastic customer service, but no. I dumped talktalk as my TV & broadband provider in 2010 as they were so bad and only kept them on for mail but this is more pain than it is worth and as soon as I set up an account with another provider Talktalk will be binned. I would not recommend this company to my worst enemy.