Had TalkTalk approx 6 years ago, rubbish back then. Heard a few good reviews since that so thought I’d try again. Big mistake! I signed up with them roughly 4 months ago they done all the necessary tests on the line, switched it over and sent me the modem to get started. After having the broadband installed for a few weeks and not really using it that much I tried using Netflix. The speed wasn’t enough to stream movies when signing up I was told it was around 21 mbps. I done a speed test and it come up less than 1 mbps. I phoned them up to ask why it had slowed right down, they done some tests and later come back to me saying “it’s because the wiring in the building is old and the only thing you can do to get a faster speed is upgrade to fibre” I responded that it isn’t because of the wiring as my last provider was a much higher speed than what I was currently getting and other people in the apartment building also got high speeds. She placed me on hold so she could carry out further checks. Again come back with “you need to upgrade to fibre to get faster speed” so I asked as I’m not getting the agreed speed and it’s obvious it has nothing to do with wiring can I cancel out of my contract. Again “no the only thing we can do for you is upgrade you to fibre” A**holes