I’ve only given one star because I had too, if I could put zero then I would! TalkTalk have very poor customer service! They are quick to take an upfront fee when you’re a new customer but suddenly cancel your order and then decline your request for a refund. It took me emailing the CEO to get that sorted out. It seems they’re using the current pandemic as an excuse to treat their new and existing customers badly and not respond to complaints. It is impossible to contact them at the moment as none of their phone lines are open and you could be waiting in a queue to connect to the online chat for hours. It has taken a month to get my issue sorted out which is a ridiculous amount of time as all I needed was a refund.