I signed up with talktalk broadband and tv, against my friends telling me not to. I received the hub and tv box together after my broadband went live. Set up the broadband and no problems, opened the set top box and found the box, cables and instructions, but no remote control. I tried to get in touch with talktalk to tell them about the problem, every avenue I went down was cut off, this was over 2 days. The one auto reply decided I needed a line test, so that took for ever. I eventually got a reply through trust pilot reviews, one part was the usual dribble which had nothing to do with what I had written, the next part said to go through twitter. I have been leaving messages for 3 days and still waiting. I had to buy a logitech harmony remote so i could ste it up to use the box. When I got the message saying my tv service was live I tried again to get in touch, but still nothing. If you value your sanity and avoid banging your head against a wall don't go with talktalk. I really wish I had listened, but I thought no one could be worse than BT. I am wrong, BT are above talktalk. Rename crapcrap...