My elderly and widowed mother has been with talk talk for several years. She has a phone and broadband package with them. During the COVID crisis, housebound, she has needed to rely on online provision and needed a new router. I called on her behalf last Saturday - exactly one week ago to be told that the number I had called was only for people who wished to move to talk talk. I was given another number for people already with talk talk who needed help. I called it but it was only operational on weekdays, so I called the following Monday. A recorded message said they were having to help vulnerable customers and therefore couldn’t process my request. My sister has tried emailing over a week ago and participated in online talk talk community help - but again, no response so far. Yesterday, I called BT who said government guidelines now say no transfer is possible as all efforts should be directed to helping vulnerable customers. Therefore, had we been with them, they would immediately have been able to supply another router. Talk talk - you’re a despicable, dirty company - without ethics or care, once you have got a customer, your interest in them stops.