I had the slower speed wifi from them and it gave me around 10 mbs but would rarely drop out. I then upgraded to the super fast wifi. I get a whole 12mbs but it drops out so often it's awful. I rang and because I'm undergoing treatment for my lungs he kept calling me mister I said I'm the account holder and def a female he then asked me what medication was I on for my throat..... Most odd company. I never use the phone. I was told to plug it back in after I was told to remove the front of the BT socket. Strangely enough having information on the medication I take for my lungs or the removing of the front of the BT phone socket and plugging in the phone I never use my wifi drops out and has dropped off from an average 12 to a mean average of 5mbs. If only virgin could come to the town I live. talk talk I could not possibly recommend them