I changed ISP provider to Virgin Media on 16-01-2020 but I was told I had to have a new number. I therefore phoned TalkTalk and was subsequently told by their operator that this was due to Virgin media failing to cancel my account with them despite being unable to use it because of the change in number and change of router. I tried unsuccessfully to cancel my TalkTalk account. I continued receiving bills, so again I phoned and cancelled and asked for email confirmation. Neither happened but I did receive a verbal apology for the first (or second) cancellation not going through. I have emailed once, used their chat line and written twice but still getting monthly bills with additions for non-payment. I might be tempted to pay for six months non-use if only they would stop the contract.