A V O I D - A V O I D - A V O I D at all cost avoid to contract TalkTalk > > > Absolutely impossible to solve a problem with TalkTalk, they are not listening to a loyal customer for 11 years, they have admitted their mistakeS after talking to various agents in 4 different countries and even after I have reached the CEO's Office but still not getting the answers or wave the charges I was promised or anywhere what I'm looking for. My bill was doubled in 2018 because of my contract has expired with no warning from TalkTalk that, I have to renew the contract with a new tariff rather than warning us, they have doubled the amount they charging us. After several phone calls in March 2020 to finally we have had someone (very professional and helpful) listening to our complaints, but we were not happy with the outcome from the final conversation we had, the agent has agreed that, we should get further in our complaint, and advised that her supervisor will get in touch with us within 3 working days. We have heard nothing for a few days, then we have tried to call TalkTalk several times but the Covid19 shut down any kind of communication as were no one on the other end even to answer the calls. We have received a letter at the 1st June, that I need to get in touch with TalkTalk otherwise they will consider the complaint closed, they have provided us with a phone number for the complaint's and we have made several attempts to get an answer from someone at the complaint department, finally we had to call someone from the customer service in India and they have provided us with the CEO office's phone number... Still after suffering to get through, they have assigned someone to our case, then they have advised us that person on annual leave but they didn't relies at the time, then they have called us back to say that, hey need to look at the complaint and detailed notes, then they have decided to cancel what they have promised us in March... If I could give them zero I would, avoid like the plague. they make it as hard as possible to cancel your agreement, can never get hold of them, but they soon get hold of you when they want some money, cancelled my agreement in January, and they are still sending double monthly bills in June. Angry does not come close to it. Very sad, frustrated and unhappy customer.