they are lucky to get 1 star - couldn't leave this blank! so: wanted cheaper provider and set up with Talk Talk at the beginning of May for 'go ive date of 23.05.20. Engineer did not turn up and following what seemed like endless calls to call centre that could not give any explanation and constantly dropping my calls because of this, I spoke to someone who advised it was because the fibre optic was not actually available in my area. it was agreed that I would settle for the faster fibre and was advised the new router would be sent in the post for new live date of 23 June ... this did not happen either!! (I even got advised on line by a TalkTalk advisor that they had no info on my account and that I was not the only customer to be making this kind of complaint!) - another round of emails and calls ended yesterday (02.07.20) advising this was because there are limited slots for fast fibre and none were available for me. I raised a complaint and did get an apology from the manager who called me who also advised lessons would be learned (ie that customers should be informed at the outset if there is not a service to deliver - they should not ignore customers chasing up a failed set up because they are (I think) hanging on to them waiting for a 'slot' to become available. I asked constantly to be advised so that I knew what to do going forward. My previous provider was notified and as a result was charging premium price for broadband service and tv part of package dropped, while waiting for TalkTalk to take it over). I purchased a Echo Dot as part of the package deal was 1 year free Amazon Prime and a tv pause/record box in anticipation of starting new account with TalkTalk. It has been x2 months of frustrated inconvenience and a costly one at that. I now have the aggravation of starting all over again ... or go back to my current provider to try to make a deal and get my package deal back at a better price and better speed for the wifi (as previously was). I WOULD DEFINITELY NOT RECOMMEND TALKTALK TO ANYONE CONSIDERING CUTTING COSTS ON THEIR BROADBAND SERVICE ... THEY HAVE MUCH TO LEARN ABOUT CUSTOMER CARE AND PROVIDING A PROFESSIONAL, QUALITY SERVICE.