How can they advertise that they offer fibre optics to new customers when I am told that they can't offer that to me in central London? After 3 months+ of endless problems because my connection is no longer strong enough for Skype or Zoom, there have been multi phone calls (often lasting for ages), but they still couldn't resolve the problems, so I am leaving them. They said that I am a priority because of being older, on my own and recovering from Covid, so have tried everything possible- Heaven knows what treatment non priority people get!!! They will be hearing a lot more from me in terms of compensation.