On 14th August I was approached by someone from a company called something like Quick Switch, who compared the price I was currently paying my provider for telephone, broadband and television, and was offered a much lower price. I signed up. On the 19th I received the new super Router and TV box and a letter saying that the service would go live on 21st August. I had it all installed on that day, but quickly found that I was unable to record programmes, can only get sound on some programmes, that it would stop in the middle of adverts, and then play them again when I pressed forward. By 23rd August I had had enough, and wanted to go back to my previous supplier. However, they informed me that I placed the order on 6th August, and that therefore my 'cooling off' period was already over. I explained that I did not place any order on 6th August, and asked how you could expect to decide whether you were happy with Talk Talk if you had not even had an opportunity to try it. Was promised they would look into it and see who placed the order, as I certainly didn't. I was told they would get back to me. They didn't. Eventually I got back to them, and was told that if I cancelled I would have to pay a cancellation fee. Warning: If anyone tries to persuade you to change to Talk Talk, DON'T. I have now heard of others who have had similar bad experiences with them.