On 14th August, someone from an organization called something like Quick Switch, compared what I was paying my current provider for telephone, broadband and television. I was given a much better price for Talk Talk, and made the switch. On 19th August the new Super Router and TV box arrived, with a letter saying the switch over would take place on 21st August. I had the new equipment installed on 21st August, and only then discovered that I had made a big mistake. It did not record, stopped in the middle of programmes, showed only subtitles but no pictures on some programmes. I telephoned my previous supplier saying I wished to change back to them, but found that the order for the switch was given as 6th August. I telephoned Talk Talk and they also claimed that I 'phoned them on 6th August, and that now I had run out of what they called 'cooling off' time, and must pay a cancellation fee. I asked how I could decide whether or not I was happy with their service if I was unable to try it until I had the equipment. I told them I did not place any order on 6th August, and they agreed to look into it and get back to me. Needless to say, they didn't. I 'phoned again, but was told that if I wish to cancel I shall have to pay their cancellation fee. If anyone asks you to consider switching to Talk Talk, don't. ABSOLUTELY DO NOT.