Here are 5 reasons why you should not bother AT ALL, choosing TalkTalk as your internet supplier. 1) Their telephone system: There is no way of getting directly through to the department you want, and if you don't know your home telephone number (for example if you just wanted internet and had no interest in having a number in the first place), then you cannot just add your postcode for your account to be set up, you literally have to type in random numbers until the automated robot puts you through to a real person. 2) The complaints department - there is no way to directly be put through to a manager - they have to call you back. I'm still waiting and its been over two weeks. I picked up from a number which promptly hung up on me and received a text saying they were sorry to have 'missed me' and they would call back at a set time and provided a number should this not be convenient. I called said number and guess what? It took me straight through to the main system again and was not passed through to a manager in the complaints department, because (you guessed it), that wasn't policy and they had to call you back, which they have still not done. Pure idiocy. 3) I am yet to have full working fibre, which I was meant to have installed in August. The first person who came round to fit my router said that for some reason he hadn't been given the job to do the fibre, they had given it to someone else. He phoned the job allocation people who said the guy would be there between 1-4pm. I was never informed about this second person coming, just the first and was told to wait between 8am and 1pm. This second guy who was meant to come round and install the fibre never showed so I wasted an entire day. They then said they would be round on another day, however this next person didn't install it properly. I phoned on multiple occasions and each time my package kept being cancelled and re-set, but as the only way to set it up properly? At no point was my original plan reinstated...I am still waiting to receive the deal I originally signed up for I mean WHAT??? 4) I signed up to TalkTalk in order to receive a specific deal - Amazon Prime free for a year and fastest fibre plus or whatever it's called all for £26 a month for 18 months. Thus far I have STILL not received this deal after calling multiple times and I believe having 3 or 4 different contracts being sent out (NONE of which have mentioned the prime - I haven't got a code or anything). 5) And here's the real kicker. Each time one of these 'new' contracts has been sent out, at the bottom of the confirmation email, there has been an 'admin fee' charge of £60. I am shook. I mean honestly, can you be serious? Can I get through to anyone to actually complain about this and say I am in no way paying this? Can I hell. I am giving TalkTalk one last chance this month to make everything work - and sorted so I don't have to ever go through their awful, flawed customer service rigmarole again and if that doesn't work I don't care if I get worse internet elsewhere, as a new customer of just a few months I will be leaving.