I have had no internet connection for 3 weeks, due to a neighbour’s electrician damaging our cable. When I first rang I was told this was a regional problem, so would not be able to book an appointment. Once the regional problem (that was not affecting me) was resolved, I was told I would be visited by an electrician in 24-72 hours. After 4 days I rang again and was told I would have an appointment the following day. On the day of this appointment when nobody arrived, I called again to be told I would have an appointment in 4 days - again nobody arrived. I called again to be told my appointment has been rearranged for 5 days later. Both myself and my flat mate work full time from home and have had to spend a lot of money to hotspot from mobile phones, Talktalk said they could not provide us with any sort of temporary hotspot. Talktalk have been incredibly unhelpful and unable to provide any sort of service to resolve our issue. We will be expecting refunds for our lack of connection despite paying our bills, and plan to change provider. Avoid signing up with them.