The engineer turned up - saw it was a bigger job than probably thought as had to get cabling into flat as no existing sockets -should have known this before as filled in the painfully slow 4 text questions previously.... said would be back that afternoon.. didn't turn up. Went through almost 60 minutes of "live chat" to reschedule via overseas call centre - lots of delays as they calling UK to check whats happening - got confirmed date and guess what -no show again... Went hrough another overseas call centre with lovely lady in Africa trying to call engineer in UK, who then told me that the appointment was at the exchange, not at the flat.?! Said it doesn't work like that, then just cancelled - at least that was easy... Talk Talk -Openreach are letting you down very badly...