Inaccurate delivery times listed, first order wasnt shipped out until 6 days after the order was placed, and only because I requested a refund, which was ignored, called and someone said they were shipping it out that day. Was told then to order at the beginning of the week to get it by the end of the week. Made a second order on a sunday afternoon, emailed on thursday as had not recieved tracking details, no response, rung friday morning and was told it had just been packed and was being shipped out and would be with me the following day. It wasn't. Emailed on saturday requesting a refund, had no response at all, but fielrst thing monday morning it was shipped out. Yes I recieved the package.. finally, but it is now wednesday and have still not had a response to my email.
The produce, when you actually get it, is wonderful and cannot be faulted, the problem with this company is the abyssmal customer service as they lie when they DO speak to you, which is when you call, and ignore you if you email.
1 month ago
The Kent & Sussex Tea and Coffee has a
3.4
average rating
from
5
reviews
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